Terms and Conditions
Payment
Payment is expected in full before your purchase is shipped. We only accept PayPal and credit cards at checkout. Credit card payments occasionally take a few days to clear. We will not mail out your order until the payment has cleared.
CANCELLATIONS:
You can cancel an order at any time for a full refund excluding processing fees BEFORE it has been packaged and shipped. If you ask for a cancellation after the item has been packaged, you will be refunded the full amount EXCLUDING a 10% restocking fee. Cancellation AFTER the item has been shipped is not possible.
Shipping
Shipping: Domestic USPS Priority, Parcel Select, First Class, and other Services
NOTE ABOUT SHIPPING: OddArticulations, LLC is not responsible for the postal workers handling of packages that may cause damages or loss of items. As unfortunate as it may be, it does occasionally happen. Shipments can be insured if you request it. Should anything be damaged or lost during shipment, you can file an insurance claim with USPS to reimburse you accordingly. We will also help you repair any damages if possible.
TRACKING: Your purchase comes with a tracking number. If you were not supplied with one upon purchase, check your purchase history on PayPal and it should provide you one. If it doesn’t, please contact us and we will provide one for you.
No items containing any animal products or byproducts can be shipped internationally due to export permits and fees.
Refunds and Exchanges
ALL SALES ARE FINAL ON SALE ITEMS: NO REFUNDS OR EXCHANGES
RETURNS & EXCHANGES: Only to be accepted within 3 days of receiving the item and only accepted if you receive the wrong or damaged item. No refunds accepted for customized items.
Before OddArticulations, LLC exchanges or issues a refund you MUST RETURN the product (at buyer’s expense). Once the original product is returned in original condition, a full refund, EXCLUDING Shipping fees, Credit Card fees, and PayPal fees will be issued or an exchange will be shipped out immediately.
Commissioned Work Terms
DOWN PAYMENT: The down payment for a commissioned piece (Including but not limited to: bone cleaning, articulations, skulls, pet processing, etc.) is NON-REFUNDABLE. If you change your mind about commissioning the piece, you will not receive a refund for your down payment, regardless if the piece is not finished or has not been received by OddArticulations, LLC at the time of cancellation. If the person commissioning the piece is providing the animal to work on and decides to cancel the commission, the animal will be promptly returned to the owner (at the owner’s expense) as long as OddArticulations, LLC has not begun working on the animal, but the down payment will not be refunded. If OddArticulations, LLC has already began working on the animal, the animal will be returned to the owner (at the owner’s expense) at a cost of no less than half (50%) of the agreed final price for the item.
By sending OddArticulations, LLC a piece (animal or otherwise), you also authorize OddArticulations, LLC to use said piece for promotions (whether through photographs or otherwise) and allow the replication of said piece at OddArticulations, LLC’s discretion. By commissioning OddArticulations, LLC to work on a piece, you accept that no notice or monetary compensation may be given for pieces we choose to have molded, cast, and sold to the general public.